Resending documents

Deliver processed documents again to the target system if there is a failure in dispatching or receiving the documents.

Prerequisites

You must have the Resend document permission for the Documents parameter. For more information about permissions, see Role management.

About this task

Using the Resend option, you can re-deliver processed documents to the target system (your customer's EDI system or your ERP) without any changes. EDX will not create a new transaction for resending documents.

You can resend a single document or multiple documents.

Resend option is available for both the inbound and outbound technical documents. Resend option is not available for the business documents. You can resend technical documents with the Stage column value SEND or EXPORT.

Procedure

Log in to the EDX application and navigate to Documents.
Select the documents you want to resend, click the vertical ellipsis button, and then click Resend.
EDX checks the selected documents to identify those that can be resent.
In the Resend confirmation dialog, click OK to confirm that you want to resend the selected documents.
A toast message appears with the resend status. On the documents table, Reprocess/Resend column displays the resend status of a document. You can also check the resend status in the Document info panel under the Activity log.